Frequently Asked Questions

  • Our silver originates directly from Arezzo, Italy—globally recognized as Tuscany’s historic “City of Gold” and the world capital of fine silversmithing. We craft exclusively in solid 925 sterling silver (92.5% pure silver alloyed with 7.5% strengthening metals). Pure silver is naturally too soft for daily use; our certified alloy provides superior durability and structural integrity without sacrificing the brilliant luster Italian jewelry is celebrated for. By working direct from the source, our finished, ready-to-wear pieces average around $7 per gram, delivering genuine Italian artisan quality at fair, transparent pricing.

  • Every Deloure piece is stamped with the official 925 Italy hallmark, certifying it meets international purity standards. Our jewelry is solid 925 sterling silver throughout—never plated, bonded, or filled base metals like brass or stainless steel. It is 100% hypoallergenic, nickel-free, and lead-free, so it will not irritate sensitive skin or turn your skin green.

  • Every piece undergoes a thorough quality inspection and packaging process before leaving our hands.

    • Processing Time: 3–5 business days.

    • Shipping Time: 3–5 business days via standard carrier delivery.

      You will receive an automated tracking link via email as soon as your order has been dispatched.

  • All sales are final. Because our inventory consists of authentic precious metals and calibrated weights, we do not accept returns, refunds, or exchanges once an order is placed and fulfilled. Please double-check all product dimensions, wrist measurements, and chain lengths prior to completing checkout.

  • Every order arrives packaged for luxury presentation and safe storage:

    • Chains & Core Jewelry: Packaged securely inside a custom, signature Deloure Jewelers branded box.

    • Bracelets: Delivered in an exclusive presentation case equipped with built-in LED lighting to illuminate the cut and brilliance of your silver the second you open it.

  • Solid 925 sterling silver is built for daily wear. While plain water is safe, avoid wearing your jewelry in chlorinated pools, hot tubs, or during heavy workouts to minimize oxidation and chemical exposure. To keep it shining like new, gently buff the surface with a microfiber polishing cloth or wash with warm water, drying thoroughly with a soft towel. When not in use, store your piece in your Deloure box to protect it from ambient moisture.